Bandstra Transportation offers the best on time delivery service with some of the lowest ratio of damaged freight in the industry. We pride ourselves in moving your goods in the most time efficient method while keeping them safe the entire journey. However, reality is when moving tens of millions of pounds over millions of kilometers each year not all of the freight arrives in the condition we had strive for.
For these infrequent claims, we have a claims department to handle your case. A typical claim goes through the following process:
- (1) Damaged freight is noted on Proof of Delivery (POD) at time of delivery. It is the responsibility of the consignee to inspect their freight during delivery and no claim will be processes if POD has been signed clear.
- (2) Customer calls any of our terminals to book an appointment with our claims adjuster for an inspection of the damaged freight.
- (3) The customer must keep all original packing to present to the claims inspector during inspection.
- (4) After the inspection has been completed, the customer is required to file the proper documentation as explained by our claims adjuster or as outlined on our claims form. To download a copy of the ‘Claims Form’, please visit the “Freight Forms” page or select the file below.
- (5) The claims goes to our claims department for processing and payment for damaged goods will be determined. Our claims adjuster will be in contact with the customer within a reasonable amount of time.
The Bill of Lading contract specifies that the claim must be received by the carrier within 60 days after the delivery of the goods or property or, in the case of non-delivery of the entire shipment, within 9 months from the date of shipment. For complete shipment ‘Terms and Conditions’ or ‘Claim Terms and Procedures’ please visit our “Freight Forms” page or select the file below.
Please select a file to begin downloading:
 |
Claims Form 76 KB |
|
Terms and Conditions 115 KB |
|
Claim Terms and Procedure ** KB |
