How much will the move cost?(Back to top)
The cost of your long distance move (in excess of 200 km) is based on the weight of the items that are to be moved and the distance they will be travelling. Your estimate will outline all of the services needed for your move and their associated costs.
Local moves are priced on an hourly basis and are based on the time it will take to pack, load, and deliver your shipment and the labor required. Travel time to and from your residence will also be charged.
Will the estimate cost be guaranteed?(Back to top)
Moving consultants can guarantee their estimates when they have all of the necessary information to do so. For this reason, full disclosure is required. Please point out everything that is to be moved and any times that you may be giving away or selling. This includes all items in storage areas inside and outside of the house or anything being picked up from other locations, such as cottages, offices or storage facilities.
What method of payment is required?(Back to top)
If your employer is to be billed for the move, make arrangements well in advance with both your company and Bandstra Moving Systems. Unless these arrangements have already been made your shipment will be Cash On Delivery (COD) before delivery can take place.
If you are paying for the move, Bandstra Moving Systems in association with United Van Lines offers many payment options including: cash, certified cheque, MasterCard, Visa, American Express, bank draft or money order. Credit card payments must be made in advance of delivery. Please note that the driver cannot unload a COD shipment until payment has been made.
Can I pack some of the items myself?(Back to top)
Yes. It is recommended that you pack only unbreakable items, such as linens and books. Remember, all owner packed items travel at the owner’s risk of damage. Professional packing is the best way to safeguard against breakage.
Does the packing crew remove curtain rods and paintings from the walls?(Back to top)
Your pack crew will bring special cartons to protect your paintings and wall hangings. Bandstra Moving Systems crews however, do not remove any items that are secured to your walls, including paintings curtain rods, and shelving. It is your responsibility to remove any fixed items from the walls for the packers.
Are there items I can’t take with me?(Back to top)
Yes. As a matter of public safety, the government restricts the transportation of dangerous goods. Some dangerous goods may be included in your shipment under controlled conditions while the law prohibits the transport of others. In either case, you must disclose to the driver every item you intend to include with your shipment that poses a hazard. Some prohibited items include: gasoline, propane tanks, oxygen tanks, fire extinguishers, ammunition, and some cleaning supplies. Ask your Bandstra Moving Systems consultant for our pamphlet Handling Dangerous Goods for a complete list of prohibited items.
Do my appliances require special serving?(Back to top)
Most appliances and mechanical equipment need to be prepared by a licensed professional before being moved. Your Bandstra Moving Systems consultant can make these arrangements for you. It is important to remember that appliances or mechanical equipment not serviced by a professional travel at the owner’s risk for internal damage. It is your responsibility to clean out the fridge and stove prior to serving and to ensure all the appliances are completely emptied.
How long will it take to move my goods?(Back to top)
There are many factors affecting the length of time it takes for a shipment to travel from origin to destination; the distance, weight of the shipment, Safety Code Regulations, Customs, weather, road conditions or ferry crossings. Please allow for extra time and be flexible when planning your moving schedule.
Can my delivery date be guaranteed?(Back to top)
Yes. A delivery spread is calculated based on the weight of your shipment and the distnace traveled. Your Bandstra moving consultant strives to arrange delivery on the date you request. If delivery is delayed for any reason, beyond the date, guaranteed to you, and accommodations until we deliver your shipment.
What if for some reason I can’t take delivery of my goods as scheduled?(Back to top)
In the event your shipment can’t travel directly from origin to your new residence, Bandstra Moving Systems can arrange to place your belongings into storage until you are ready to receive them. All Bandstra Moving facilities are equipped with completely secure, clean, and heated warehouses. Storage is at an additional charge.
What can I expect on delivery?(Back to top)
Upon arrival at destination, the driver will provide you with an inventory check-off listing called bingo sheet. The crew will call out the item number as they bring an item into the house. It is your responsibility to check off the item on the bingo sheet to ensure everything is accounted for. Any loss or damage should be noted on the driver’s copy of the inventory listing in the section called "exceptions on delivery".